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Frequently Asked Questions

Are your products handmade? 

Yes. All of our products are handmade.

Are your products vegan and cruelty free?

100%! Our ingredients are Vegan and absolutely cruelty free. At Kiyomila Cosmetics, we are against testing on animals.

My body butter arrived melted, can it still be used?

Yes of course. Depending on external temperatures, our body butters might melt a little during transit, however you can pop it into the fridge and it’ll harden back up. 

Can I make changes to my order?

All orders are final as we begin processing as soon as your order comes through. However if you have made an error in regards to your address we can amend it if you contact us at within 24 hours.


I have very sensitive skin, can I still use your products?

Yes! We created the ‘Plain Jane’ line for those with really sensitive skin. Plain Jane contains no fragrance or colour to minimise any possible allergies. All of our products can still be used, even if you have sensitive skin!

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